Refund Policy

This policy explains refunds and cancellations for ShatterQuote subscriptions, operated by ShatterQuote Software. It works alongside our Terms of Service.

Free trial

New accounts start with a 14-day free trial. If you cancel before the trial ends, you are not charged. The trial is the best way to confirm ShatterQuote fits your shop before you pay anything.

14-day money-back on your first invoice

If you are charged for your first paid period and decide within 14 days of that charge that the service is not for you, contact us and we will refund that first payment in full. This applies to your first paid invoice only.

Cancellation after that

You can cancel at any time from your billing settings. Cancellation stops the next renewal, and your access continues to the end of the period you have already paid for. We do not provide partial refunds for the unused portion of a billing period, and renewal charges after your first period are non-refundable except where required by law.

Annual plans

Annual plans follow the same rule: the 14-day money-back applies to your first annual charge. After that window, canceling stops the next annual renewal and access continues to the end of the paid year.

How to request a refund

Email info@shatterquote.com from the address on your account within the applicable window and tell us you would like a refund. We process approved refunds to the original payment method through Stripe, and it may take a few business days to appear.